Privacy Policy

Last Updated: September 25, 2026

Takshak is an offline-first computer-aided manufacturing (CAM) application and marketing platform provided by Takshiq Soft Labs LLP ("Company", "we", "us", or "our"), operating as a Data Fiduciary under the laws of India, based in Bengaluru, Karnataka, India.

This Privacy Policy explains how we collect, process, retain, and protect data in connection with the takshakcam.com website and the Takshak desktop application. It does not govern our Community Hub at hub.takshakcam.com, which publishes its own privacy notice covering forum accounts and user posts; that notice governs them.

1. Local-First Architecture & Geometry Protection

• Local Processing: Takshak is an on-premise application. Your 3D models, CAD geometry, toolpath configurations, and generated G-code files are processed strictly on your local computer and are never automatically transmitted, uploaded, or accessible to our servers.
• No Usage Telemetry: The desktop software contains no background analytics, no behavioural or usage tracking, and no silent automated crash-reporting mechanisms. The only automatic network activity is a periodic check for a newer version, described in Section 2.5, which you may switch off. The website analytics described in Section 2.6 run only on takshakcam.com, never inside the application.
• Voluntary Diagnostic Export (Help -> Export Diagnostic Logs): The only circumstance under which we receive technical data or design geometry is when you explicitly choose to export a local diagnostic ZIP archive and manually email it to us for troubleshooting. Including your 3D design file in this export package is completely optional (controlled by a manual opt-in checkbox). Any files sent to us are used exclusively to diagnose and resolve your reported issue.

2. Information We Process & Purpose

We process data strictly where necessary to fulfill our contract with you, provide technical support, comply with legal obligations, or maintain security:

1. Purchase & Billing Data:
   • All payment processing, localized tax calculations, invoicing, and checkout flows are handled directly by our authorized Merchant of Record, Paddle (Paddle.com Market Ltd / Paddle Payments).
   • We receive transaction confirmation details (purchase email and transaction identifier) from Paddle solely to generate and deliver your license key. We do not receive or hold payment card details at any time.
   • Orders placed between September 23 and September 25, 2026 were sold by Takshiq Soft Labs LLP directly, with checkout and card processing by our payment gateway, Razorpay (Razorpay Software Private Limited), on a payment page hosted by them. For those orders we received from Razorpay the payment identifier, the amount and currency, and the name, email address, telephone number and country entered on that page — never the card details — and we use them to deliver the license key, to issue the invoice, to determine the tax treatment of the sale, and to answer a support or refund request about it.
2. License Activation, Deactivation & Hardware Fingerprint:
   • To validate single-machine license binding, the Software contacts our validation server when you first activate it, and again when you deactivate the licence to transfer it to another machine or as part of a refund.
   • This transmits a one-way cryptographic hash of machine identifiers alongside your Serial Key. We do not store raw hardware serial numbers, personal file paths, or personal user data.
   • We record the activation and deactivation events against your licence — the dates and the fingerprint hash — so that single-machine binding, licence transfers, and refund terminations can be verified.
3. Voluntary Customer Support & Diagnostic Submissions:
   • If you contact support@takshakcam.com or email us a manually exported diagnostic archive (Help -> Export Diagnostic Logs), we process your email address, message, diagnostic logs, and any optionally attached CAD models solely to troubleshoot your issue.
4. Website & Server Logs:
   • Our website and validation servers record standard technical information for each request — including IP address, date and time, the resource requested, response status, and browser or client identifier — for security, abuse prevention, and diagnosing service faults. These logs are not used to build a profile of you, and are retained only as long as needed for those purposes.
5. Update Checks:
   • The Software asks our release server whether a newer version is available in two circumstances: automatically when it starts, at most once in any twenty-four (24) hour period; and whenever you select Help -> Check for Updates. The automatic check runs quietly in the background, shows nothing unless an update exists, and can be disabled at any time via Preferences -> General -> Updates. The manual check remains available either way.
   • A check transmits your activation token, the installed version and build identifier, and your operating system platform — the information required to determine which release applies to your licence. No project files, CAD geometry, toolpaths, or G-code are transmitted.
   • If you choose to install an available update, the installer is then downloaded from our servers.
6. Website Analytics (cookieless):
   • takshakcam.com uses Google Analytics 4 to learn which pages are read and where visitors arrive from. It runs in a cookieless configuration: consent for every kind of storage is declared denied before the analytics code loads, so it sets no cookies and keeps no identifier in your browser, and Google Signals and advertising personalisation are switched off. Because nothing is stored, no consent banner is shown, and returning visits cannot be recognised as such.
   • Each page view sends Google the page address, the referring site, your browser and device type, screen size, and a coarse location derived from your IP address; Google Analytics 4 does not log or store the IP address itself. We see only aggregate reports and cannot identify you from them.
   • The site also carries the Google Ads tag, so that we can tell whether visits that began at one of our advertisements led to purchases. It runs under the same denied-by-default consent: it sets no cookies and keeps no identifier, and Google Ads receives only the page-view data described above. If you arrived through one of our advertisements, the click identifier Google appended to the page address is sent with that first page view and, because nothing is stored, is not carried to later pages; Google can then only estimate, in aggregate, how many purchases followed an advertisement. Advertising personalisation stays switched off.
   • If your browser sends the Global Privacy Control signal, none of this code is loaded at all. Blocking googletagmanager.com has the same effect and does not impair the site.

3. Third-Party Data Processors

We do not sell, rent, or trade your personal data. Data is shared only with authorized service providers under strict confidentiality:

• Paddle (UK/USA/EU): Merchant of Record handling billing, taxation, and checkout compliance.
• Razorpay (Razorpay Software Private Limited, India): Payment gateway that handled checkout and card processing for orders placed between September 23 and September 25, 2026. Razorpay received the details entered on its payment page, including card details, and processes them under its own privacy policy and the card network rules; we received the confirmation described in Section 2.1.
• Google (Google Ireland Ltd for the EEA and UK; Google LLC, USA, elsewhere): Website analytics and advertising conversion measurement for takshakcam.com only, in the cookieless configuration described in Section 2.6, under Google's data processing terms. Google is not used for anything else and receives nothing from the desktop application.
• Validation Infrastructure (IONOS, Spain): Our licence validation and update servers are hosted with IONOS on infrastructure located in Spain (European Union). These servers are used solely to authenticate cryptographic licence key hashes, manage activation, deactivation and transfer workflows, and serve updates to licensed customers.
• Cross-Border Processing: As we are established in India and this infrastructure is located in the European Union, the limited data described in Section 2 is processed outside India. We transfer no personal data to any country restricted by the Central Government under the DPDP Act, 2023.

4. Data Retention

• License & Activation Records: Cryptographic license hashes and associated purchase email identifiers are retained for the active lifecycle of your license to enable legitimate software execution, updates, and authorized hardware transfers.
• Refunded or Revoked Licenses: Where a license has been refunded or revoked, its record is retained rather than deleted. This is necessary so that a terminated Serial Key cannot be reactivated, and so that we can evidence the termination to our Merchant of Record, or to a bank or card issuer if the payment is disputed. Such records are used for no other purpose.
• Support & Diagnostic Files: Diagnostic logs and voluntary project files sent via email are retained only as long as necessary to investigate, resolve, and verify the reported bug or support request, after which they are deleted.

5. Your Rights (DPDP Act, 2023 & International Standards)

Under the Digital Personal Data Protection (DPDP) Act, 2023 and applicable global privacy laws, you possess the following rights regarding your personal data:

• Right to Access & Information: You have the right to request a summary of the personal data we process concerning you.
• Right to Correction & Erasure: You may request correction of inaccurate data or erasure of personal data that is no longer necessary for the purpose it was collected (subject to statutory retention or active license maintenance requirements).
• Right to Grievance Redressal: You have the right to readily accessible grievance redressal regarding data protection concerns.

6. Grievance Redressal & Contact Officer

In compliance with the DPDP Act, 2023 and the Information Technology Act / Intermediary Rules, if you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our designated Grievance Officer:

• Entity: Takshiq Soft Labs LLP
• Attention: Data Protection & Grievance Officer
• Email: support@takshakcam.com
• Location: Bengaluru, Karnataka, India

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